Delivery & Return Terms

1. General Provisions

1.1. Purpose and Scope: These Delivery and Return Terms ("Terms") regulate the procedures and principles regarding the delivery of services, use, cancellation of premium membership packages, and refund conditions for the services ("Services") offered through the denovate.app website ("Platform") by Denovate, LTD. ("Denovate" or "SELLER").

1.2. Acceptance: Users ("BUYER" or "User") are deemed to have read, understood, and accepted Denovate's Terms of Service, Privacy Policy, Data Disclosure Statement, and these Terms when purchasing a premium membership package for the Services through the Platform. These Terms form an integral part of the Distance Sales Contract.

1.3. Legal Basis: Our Services and these Terms are subject to applicable consumer protection laws, distance contracts regulations, electronic commerce regulations, and all other relevant legislation provisions in force.

2. Service Delivery (Making the Service Available for Use)

2.1. Service Activation and Access:

• The Service within the scope of the purchased premium membership package is made available to the BUYER (activated) within 24 (twenty-four) hours at the latest after confirmation that the payment made by the BUYER has been successfully transferred to SELLER's accounts.
• Service activation generally occurs through access via the user account created by the BUYER when registering on the Platform. Necessary access information (such as username and password) is created by the BUYER, or an activation-related notification may be sent to the BUYER's registered email address.
• For the Service to be considered delivered, it is sufficient for the BUYER to be able to access the features of the selected premium membership package through the Platform.

2.2. Scope and Features of the Service:

• The scope and features of the Service to be provided vary according to the premium membership package selected by the BUYER. The detailed content and features of each premium membership package are clearly stated on the Denovate website and Platform.
• SELLER reserves the right to make updates and changes to the Service from time to time to increase the quality and functionality of the Service. Such changes will be made in a way that does not adversely affect the basic functions of the BUYER's current premium membership package.

2.3. Service Continuity and Interruptions:

• SELLER will make maximum effort to provide the Service without interruption. However, temporary interruptions may occur in the Service due to planned maintenance work, emergency repairs, updates, technical requirements, cyber attacks, or force majeure reasons beyond SELLER's control (see Article 5).
• Interruptions that may occur due to planned maintenance and update work will be notified to the BUYER's email address registered on the Platform or through announcements on the Platform, if possible, a reasonable time in advance.
• SELLER cannot be held responsible for possible data loss or other damages that the BUYER may suffer due to such mandatory interruptions. The BUYER is obliged to regularly back up their data.

2.4. Technical Requirements:

• The BUYER is obliged to provide the necessary internet connection, current web browser, compatible device, and other software/hardware requirements to fully and effectively benefit from the Denovate Service. These requirements may be specified on the Platform.
• SELLER is not responsible for access problems, performance degradation, or inability to benefit from the Service arising from the BUYER's own technical infrastructure, hardware or software inadequacies, internet connection problems, or incompatibilities.

3. Premium Membership Package Cancellation and Refund Conditions

3.1. Right of Withdrawal:

• The Denovate Service falls within the scope of "services performed instantly in electronic environments or contracts for intangible goods delivered instantly to the consumer" as defined in applicable distance contracts regulations.
• Accordingly, from the moment the BUYER purchases the premium membership package and gains access to the Service (e.g., logs into the platform and/or starts using service features), there is no legal right of withdrawal. The BUYER is deemed to have accepted this situation in advance by approving the order and starting to use the Service.

3.2. Premium Membership Package Cancellation (by BUYER):

• The BUYER can cancel their active premium membership package at any time through the account settings section on the Platform or by making a written notification to SELLER's support@denovate.app email address.
• The cancellation request becomes effective as of the last usage date of the current premium membership package. The BUYER continues to benefit from the Service until the end of the last usage date of the relevant premium membership package.
• In case the premium membership package is canceled by the BUYER before its term, no refund will be made for unused periods or rights. The paid premium membership package fee is valid until the end of the relevant period.

3.3. Premium Membership Package Termination (by SELLER):

• SELLER may immediately and unilaterally terminate the BUYER's membership package without any refund obligation, in the presence of legitimate termination reasons specified in the Distance Sales Contract or Terms of Service (e.g., BUYER's violation of contract provisions, illegal use of the Service, etc.).

3.4. Refund Policy:

• As a general rule, no fee refund is made, taking into account the situations where the right of withdrawal cannot be used (Article 3.1) and membership package cancellations made by the BUYER (Article 3.2).
• However, SELLER may, at its own discretion and by evaluating the situation, make partial or full refunds in the following exceptional cases:
• Serious and continuous technical malfunctions arising from SELLER's fault that cannot be remedied within a reasonable time and prevent the BUYER from using the basic functions of the Service at all.
• Duplicate payments made by mistake (subject to confirmation with bank records).
• Situations where legal regulations require a refund.
• Refund requests must be submitted in writing with their justifications to support@denovate.app. SELLER will evaluate the request within 14 (fourteen) business days and inform the BUYER.
• Approved refunds are made through the same channel as the payment method used by the BUYER, within legal periods. SELLER is not responsible for delays arising from banks or payment institutions.

3.5. Payment and Credit Card Transactions:

• The Service fee is collected in advance, including VAT, according to the selected premium membership package and duration.
• Payments are made by credit card or debit card through secure payment systems offered on the Platform.
• If the payment cannot be made due to reasons such as incorrect or invalid card information provided by the BUYER, insufficient limit, etc., the membership package will not be started, or an active membership package may be suspended/terminated.
• In case of unlawful use of a credit card by another person, the provisions of applicable credit card laws and related regulations apply.

4. Suspension or Termination of the Service

4.1. SELLER reserves the right to temporarily suspend or completely terminate the BUYER's access to the Service, with or without prior notice, if the BUYER violates these Terms, the Distance Sales Contract, or the Terms of Service. In this case, no fee refund will be made.

4.2. SELLER may suspend or terminate the Service partially or completely in accordance with legal obligations, court decisions, or regulatory authority requests.

5. Force Majeure

The following situations that develop outside SELLER's control, are unforeseeable and unavoidable, are considered force majeure, and SELLER cannot be held responsible for disruptions, delays, or interruptions that may occur in service delivery due to these situations:

• Natural disasters (earthquake, flood, storm, fire, etc.)
• War, terrorist acts, internal disturbances, mobilization
• Widespread and serious epidemic diseases
• Large-scale and organized cyber attacks, DDoS attacks
• General and widespread electricity, internet infrastructure, or communication network interruptions
• Essential changes made in the legislation in force that make service delivery impossible
• Decisions of authorized public authorities that prevent or restrict service delivery
• Other similar situations outside SELLER's reasonable control.

In case of force majeure, SELLER's obligations arising from these Terms are suspended during the force majeure period.

6. Changes

SELLER reserves the right to make unilateral changes to these Delivery and Return Terms at any time. Changes will enter into force from the date the updated text is published on the Platform. The BUYER is deemed to have accepted the updated Terms by continuing to use the Service. Important changes may also be notified to the BUYER via email. It is the BUYER's responsibility to regularly follow the current Terms.

7. Contact and Notifications

You can use the following contact channels for all questions, requests, and notifications regarding service delivery, membership package cancellation, refund requests, and these Terms:

• Company: Denovate, LTD.
• Email: info@denovate.app or support@denovate.app
• Phone: +44 7349 580908, +90 537 581 36 36
• Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Notifications to be made by SELLER to the BUYER will be sent to the BUYER's email address registered on the Platform.

8. Effectiveness

These Delivery and Return Terms enter into force when the BUYER purchases the Service through the Platform and the Distance Sales Contract is approved, and remain valid during the usage period of the purchased premium package.